Delete your CasperVPN account
Last Updated: October 13, 2026 · Applies to the CasperVPN apps for iPhone, iPad and Android and to caspervpn.com
You can delete your CasperVPN account at any time. Deleting the account removes your account and the personal data linked to it, except the records listed below, which we keep for the periods shown — some because the law requires it, some for security and to run the service.
1. Delete it in the app
- Open the CasperVPN app and sign in.
- Go to Settings.
- Tap Delete Account (at the bottom, next to Sign Out) and confirm.
Don't see the button? Update the app to the latest version, or use the email option below.
2. Or ask us by email
Email [email protected] from the email address of your CasperVPN account with the subject "Delete my account". We confirm by email and act within 30 days.
3. Subscriptions
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it first in your Apple ID or Google Play subscription settings, or it may keep renewing.
4. What is deleted and what we keep
These periods come from our Privacy Policy, section 5:
| Data | What happens |
|---|---|
| Account information (email, account ID, plan) | Deleted within 30 days after you delete the account |
| Connection metadata — device, OS and app identifiers (no IP addresses) | Erased after 30 days |
| Connection metadata — timestamps, server, protocol, bytes (no IP addresses) | Kept up to 180 days (rolling), then deleted |
| Bandwidth usage history (hourly totals, no IP addresses) | Kept up to 180 days (rolling), then deleted |
| Security and anti-fraud data | Kept up to 180 days |
| Failed sign-in attempts | Kept 30 days |
| Blocked IP addresses (abuse prevention) | Kept while the block lasts + 30 days |
| Push notification device tokens | Deleted when the account is deleted |
| Crash and performance reports from the app | Kept up to 90 days |
| Support ticket records | Kept 2 years after the ticket was closed |
| Payment and cryptocurrency order records | Kept 7 years (tax and financial law) |
After these periods the data is permanently deleted or irreversibly anonymized. Full details are in our Privacy Policy (section 5, Data Retention).