Help Center
Find answers, troubleshoot issues, and get the most out of CasperVPN.
Connection Issues
Troubleshoot connection problems, slow speeds, or disconnections.
- VPN won't connect
- Slow connection speeds
- Frequent disconnections
- DNS leak fix
Security & Privacy
Understand our encryption, protocols, and privacy features.
- What is CasperCloak?
- Kill Switch explained
- No-logs policy
- Protocols explained
Setup & Configuration
Get started on any device with step-by-step guides.
- iOS setup guide
- iPad setup
- Mac, Android, Windows, Linux — coming
Billing & Subscriptions
Manage your account, plans, and payments.
- Change subscription plan
- Cancel subscription
- Refund policy
- Free trial FAQ
Servers & Locations
Find the best server for your needs.
- Choose the right server
- Server locations list
- Streaming servers
- P2P-optimized servers
Device-Specific Help
Platform-specific troubleshooting and guides.
- iOS permissions
- Connection troubleshooting
- iPad notes
- Protocol choice
Frequently Asked Questions
How many devices can I use simultaneously?
CasperVPN supports 3 devices at the same time on one account.
Does CasperVPN work with streaming services?
CasperVPN is a privacy service. We do not promise access to any streaming platform.
Is there a free trial?
Yes — 7-day free trial on all platforms. No credit card required.
What protocols does CasperVPN support?
WireGuard, OpenVPN (UDP and TCP), IKEv2 and CasperCloak, our own protocol.