Frequently Asked Questions
Everything you need to know about CasperVPN — setup, privacy, pricing, and more.
Getting Started
What is CasperVPN?
CasperVPN is a privacy-first VPN service that offers five protocols — WireGuard, OpenVPN (UDP and TCP), IKEv2 and CasperCloak — with AES-256 encryption. CasperCloak is our own protocol: it makes VPN traffic look like ordinary HTTPS traffic for networks that interfere with standard VPN protocols.
What platforms does CasperVPN support?
Today CasperVPN runs on iPhone and iPad. A Mac app is coming, and so are Android, Windows and Linux apps.
Is there a free plan?
Yes. CasperVPN offers a free plan with 0.5GB of data per month, access to 3 server locations, and WireGuard protocol support — no credit card required. Separately, every Premium subscription starts with a 7-day free trial, and if you cancel before it ends you are not charged.
How do I get started?
Download the CasperVPN app for your device, create a free account, and connect to a server. The app auto-selects the fastest server for your location.
Privacy & Security
Does CasperVPN keep logs?
We keep only what is needed to run the service — connection timestamps, the server used, the protocol and the data used on metered plans — for a limited time. We never record the websites you visit or what you do online. The full list is in our Privacy Policy.
Where is CasperVPN based?
CasperVPN is incorporated under Lebanese law, outside the 5/9/14 Eyes surveillance alliances. Lebanon has no mandatory data retention laws for VPN providers.
What encryption does CasperVPN use?
CasperVPN uses AES-256-GCM encryption with Perfect Forward Secrecy (PFS). WireGuard uses ChaCha20-Poly1305.
What is CasperCloak?
CasperCloak is our own protocol: it makes VPN traffic look like ordinary HTTPS traffic for networks that interfere with standard VPN protocols.
Does CasperVPN protect against DNS leaks?
Yes. While you are connected, the app sends all DNS lookups through the encrypted tunnel, so your internet provider cannot see them. Our servers pass them on to public DNS services (Cloudflare and Quad9; Google on OpenVPN) from the server address, never yours, and we do not log them. The app includes an automatic DNS leak test on every connection.
Pricing & Billing
What plans are available?
CasperVPN offers: Free (0.5GB/month), Weekly Premium ($2.99/wk), Monthly Premium ($9.99/mo), Annual Premium ($49.99/yr, save 58%), and Lifetime ($149.99 one-time). Every Premium subscription starts with a 7-day free trial. All paid plans include unlimited data, all protocols, and access to all servers.
Can I cancel any time?
Yes. App Store subscriptions can be cancelled any time in your Apple ID subscription settings; you keep Premium until the end of the period you paid for. Refunds for App Store purchases are handled by Apple.
What payment methods are accepted?
In the iPhone app you pay through Apple. On this website you can pay with cryptocurrency — USDT or USDC on BNB Smart Chain, Bitcoin or Ether — via NOWPayments.
Can I upgrade or downgrade my plan?
Yes. You can upgrade or downgrade at any time from your account dashboard. Changes take effect immediately.
Technical
Which VPN protocol should I use?
WireGuard is recommended for most users — fastest and most modern. IKEv2 is best for mobile connections. OpenVPN TCP helps on strict networks. CasperCloak, our own protocol, is for networks that interfere with standard VPN protocols.
What is a kill switch?
A kill switch cuts your internet connection if the VPN drops, so your traffic does not leave outside the tunnel. In the CasperVPN app for iPhone and iPad it is off until you turn it on in Settings; in Strict mode, traffic stays blocked even while the app is closed. The Mac, Android and Windows apps are not out yet.
What is split tunneling?
Split tunnelling lets you choose which apps use the VPN. It is not in the CasperVPN app yet.
How many devices can I connect simultaneously?
Free and every Premium plan: up to 3 devices at the same time. Enterprise: 25 devices, or as stated in your order form.